Contact Us Here

At The Aussie Mate, we’re here to help. Whether you have a question about your order, need assistance with a product, or want to get in touch regarding a fault claim, our support team is ready to assist.

 

Customer Support

For all enquiries, please contact us via email:

"hello@theaussiemate.com.au"

We aim to respond to all enquiries within 24–48 business hours.

 

Before You Contact Us

To help us assist you as quickly as possible, please include:

  • Your order number

  • The email address used at checkout

  • A clear description of your enquiry

If you are contacting us regarding a faulty or damaged item, please also include photos or videos showing the issue.

 

Business Information

The Aussie Mate
Brisbane, Queensland, Australia

 

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Closed on weekends and public holidays

We appreciate your patience and look forward to assisting you.